Free shipping on orders of $100 or more.
If You Spend $100 Or More* at CoastalRiders.com We Will Ship Your Order For Free!
The Free Shipping option is Canada Post Ground Service which equates to approximately 5-10 business days.
At times the products shown on our website may not be entirely accurate. Please allow 24 to 48 hours for us to confirm your items are in stock and available
In the event that an item is not available we will work with YOU to find a suitable replacement.
Shipping & Delivery
IMPORTANT: The customer is responsible of providing a valid SHIPPING ADDRESS for an order placed online. If an order is shipped to a wrong or invalid address and is then returned to us, the order will be cancelled and the shipping fees will not be refundable. If an order was shipped to a wrong or invalid address for free, a flat 10$ CAD fee will be charged to the customer upon reception of the returned order.
We offer free ground shipping on all orders over $100 before tax within Canada.* (Including products that are on sale)
*Exceptions: Highly discounted products identified in product description as Clearance Items and Final Sale are not eligible for free shipping. If one or more items in your order is ON CLEARANCE (40 to 50% off +), the shipping fees will be charged for that order. Some oversized items like big boardbags or travel bags and snowboards over 165cm are not eligible to the free shipping offer.
Order Processing Time
Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out within the next 3 business days following the day you place an order. If the delay will be longer, we will contact you to let you know. (The shipping service you select does not affect the processing time of your order).
For any orders being shipped to an address differing from the credit card holder's Billing Address or if we judge the shipping or billing information given by a customer is insufficient or invalid Coastal Riders will require the credit card holder to send:
- A scan or a photograph of a valid piece of ID
- A scan or a photograph of the back of the credit card (showing the signature)
- A scan or a photograph of the printed Coastal Riders receipt. (Will be emailed to you after purchase OR always available from your account Dashboard)
If required you can send the documents by e-mail: firstname.lastname@example.org
Choosing the Right Shipping Method
For any Canadian address Coastal Riders offers shipping services from:
Canada Post: (Recomended for any rural Canadian address or P.O. Box)
Products Reserved to Canadian Customers
Due to agreements with certain companies some products on the site are strickly reserved to our Canadian customers and therefor can only be shipped to a Canadian address. Ex: An International credit card holder can always place an order and get it shipped to a Canadian address.
Coastal Riders offers international shipping with Canada Post to a number of international countries. Typical transit time is between 5-10 business days, but occasionally items can experience customs delays of several weeks.
Calculating Your Order Cost in a Foreign Currency
All prices on our site are listed in Canadian dollars, and charged in Canadian dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator