How is sales tax determined ?
Sales tax is determined according to the shipping address. If your billing address is in Alberta but your shipping address is in BC,the BC sales tax will be charged.
What are the accepted payment methods ?
You may pay for your order using the following credit cards or using Interac Online : Visa, Mastercard, and Interac Online Payments (for the moment, Interac Online payments are only accepted by the following financial institutions: Scotia Bank, RBC, BMO, and TD.
Do you ship outside Canada ?
Yes. However, according to agreements with various companies, some items are specifically reserved to our Canadian customers and may not be shipped outside the country.
How can I keep track of my order ?
The shipment confirmation e-mail you receive contains all the necessary information. (You will also receive an automated e-mail from Canada Post with your tracking number once your package is picked-up and scanned.)
My order is over $100 CAD but I was still charged for shipping, why?
If one or more items in your order are marked as ITEM ON CLEARANCE (40 to 50% off or more), the shipping fees will be charged for that order. Some oversized items like big boardbags or travel bags and snowboards over 165cm are not eligible to the free shipping offer.